Are you the target of direct marketing? Do you want to block calls from direct marketers or stop unwanted calls or SMSs selling you things? Direct marketing is the when goods or services are sold direct to the public rather than [...]
The new Consumer Protection Act opt-out regulations will have a significant impact on direct marketing. Who is a direct marketer? Well, just about anyone who communicates with people about goods or services. You are a direct marketer if you approach [...]
An idea, a promotional competition and a prize ... can you imagine running one without drafting terms? A sprinkle of some legal terms can turn any recipe into a special treat bursting with flavour. This promotional competition recipe is easy [...]
Have you received a letter with the subject line "Compulsory Participation in the Consumer Goods and Services Ombud" from Trifecta Capital acting on behalf of the Consumer Goods and Services Ombud? Did the letter tell you that you have to [...]
A sale of goods is never just about a supplier selling goods to a consumer, and simply applying whatever terms they wish to the transaction. The Consumer Protection Act (CPA) applies to these transactions and provides consumers with a number [...]
If you are marketer or brand activator who uses promotional competitions or prize draws as a way of promoting in South Africa, you need to comply with the Consumer Protection Act (CPA) requirements in section 36 and Regulation 11. We [...]
When it comes to legal issues writers face, the challenges may differ according to the category each writer falls into. Academic writers, for example, may face completely different legal issues compared to novelists and poets. The one thing that is certain [...]
What happens when a retailer displays the wrong price? Let’s say, for example, the price displayed for a cell phone is R120 when it should be R1,200. The consumer sees R120 and thinks “Great, that is a good deal!” and [...]
The Consumer Protection Act came into force on 31 March 2011! Do you comply? The President of South Africa signed the Consumer Protection Act on 24 April 2009 and it was published in the government gazette on 29 April 2009. [...]
They are everywhere - freebies, added benefits and loyalty schemes. Loyalty programmes, credits and schemes incentivise consumers to stay loyal to certain brands, retail outlets, airlines, banks, cellular providers and many other suppliers of goods and services. As a consumer, [...]
On 23 October 2012 Justice Dhaya Pillay handed down a judgment in the Durban High Court, which might prove to be a victory in the war against legalese and unfair contract terms. One of the biggest questions was whether Mr [...]
We are running a workshop on the impact of the CPA on your customer relationship management. Join us in Johannesburg on 29 November 2012 to find out how we can help you implement an effective CPA strategy for CRM. Do [...]
