The new direct marketing regulations under the Consumer Protection Act have introduced one of the most significant compliance obligations marketers have faced in years. Businesses that engage in direct marketing are required to register on the National Consumer Commission (NCC) [...]
Telemarketing can grow your business, but staying on top of different regulations can take time and effort. Many organisations use outbound call centres to phone consumers and direct market to them because it can effectively generate new business. Is it [...]
Selling online has become so common lately that businesses need to put a lot of effort into their online store before customers will notice them. Some smaller retailers choose to bypass the fuss and effort of building their own online [...]
Can service providers demand ID numbers, copies of ID books, and other personal information from consumers? What legal protection do consumers have? I was asked this question in a recent radio interview (see www.capetalk.co.za, John Maytham show 5.10pm, 4 June [...]
