Return of Goods under the Consumer Protection Act in South Africa

When can a consumer return goods under the Consumer Protection Act (CPA) in South Africa? There are a number of sections in the Consumer Protection Act that allow goods to be returned, but it is important to note that there is no [...]

By | July 14th, 2016|Categories: Consumer Protection|Tags: , , , , |

Promotional Competitions and the Law

If you are marketer or brand activator who uses promotional competitions or prize draws as a way of promoting in South Africa, you need to comply with the Consumer Protection Act (CPA) requirements in section 36 and Regulation 11. We [...]

By | June 4th, 2016|Categories: Marketing Law|Tags: , , |

New Levy on Consumer Businesses

Have you received a letter with the subject line "Compulsory Participation in the Consumer Goods and Services Ombud" from Trifecta Capital acting on behalf of the Consumer Goods and Services Ombud? Did the letter tell you that you have to pay a [...]

By | November 13th, 2015|Categories: Consumer Protection|Tags: , , |

The Consumer Protection Act – a heads up

The Consumer Protection Act came into force on 31 March 2011! Do you comply? The President of South Africa signed the Consumer Protection Act on 24 April 2009 and it was published in the government gazette on 29 April 2009. [...]

By | August 28th, 2014|Categories: Consumer Protection|Tags: , , |

Loyalty Programmes and the Law

They are everywhere - freebies, added benefits and loyalty schemes. Loyalty programmes, credits and schemes incentivise consumers to stay loyal to certain brands, retail outlets, airlines, banks, cellular providers and many other suppliers of goods and services. As a consumer, chances [...]

By | June 25th, 2014|Categories: Consumer Protection|Tags: , , , |

Legal disclosures required in email and social media disclaimers

We are often asked what legal disclosures does the law require us to include in our email disclaimer - the legal content often found in the footer (at the foot) of an email or on a website (also  commonly referred to as [...]

By | May 17th, 2014|Categories: Internet Law|Tags: , , , , , |

Prize Draw – a Checklist to Comply with the Law

Prize draws and promotional competitions are governed by various laws to try and stop them from being abused or rigged. We help you by providing a checklist for you to follow when running a promotional competition as a way to avoid [...]

By | April 5th, 2014|Categories: Marketing Law|Tags: , , , |

POPI and Consumer Rights

Does the Protection of Personal Information Act (POPI) protect consumers? Consumers in South Africa are currently protected by the Consumer Protection Act. Will POPI add to those protections? How does POPI protect consumers? We frequently get asked questions about this, [...]

By | November 21st, 2013|Categories: POPI and Data Protection|Tags: , |

Spam and the Law

We first wrote about email marketing, spam email and the law in August 2003 and the law in 2013 relating to spam has changed a lot over the last 10 years. So has people's concept of what spam is. Both [...]

By | May 14th, 2013|Categories: Marketing Law|Tags: , , , |

Victory for plain language and consumer protection

On 23 October 2012 Justice Dhaya Pillay handed down a judgment in the Durban High Court, which might prove to be a victory in the war against legalese and unfair contract terms. one of the biggest questions was whether Mr [...]

By | February 27th, 2013|Categories: Plain Language|Tags: , |