If you are a marketer or brand activator who uses promotional competitions or prize draws to promote in South Africa, you need to comply with the Consumer Protection Act (CPA) requirements in section 36 and Regulation 11. We can help [...]
Loyalty programmes are everywhere - freebies, added benefits and loyalty schemes. Loyalty programmes, credits and schemes incentivise consumers to stay loyal to certain brands, retail outlets, airlines, banks, cellular providers and many other suppliers of goods and services. As [...]
The NCC opt-out registry is a crisis for marketers. The new direct marketing regulations under the CPA may be one of the most burdensome compliance obligations marketers will face in years. Marketers must register, pay ongoing fees and opt people [...]
The Consumer Protection Act is a South African law that protects consumers from harm. It also creates significant compliance obligations for most businesses in South Africa. Read the practical implications and take action. The Consumer Protection Act came into [...]
Do you need a returns policy or a refund policy for South Africa? When can a consumer return goods or get a refund in South Africa? In this article, we examine the conditions under which consumers can return goods and [...]
Have you received a letter with the subject line "Compulsory Participation in the Consumer Goods and Services Ombud" from Trifecta Capital acting on behalf of the Consumer Goods and Services Ombud? Did the letter tell you that you have to [...]
It looks like in the future courts will decide what a contract means based on what an ordinary reader understands it to mean, rather than by following the traditional laws and rules of interpretation. Article about interpretation Malcolm Wallis recently [...]
Many organisations are taking processes and looking to see how they can do them electronically and automatically. Putting digital first or moving from a paper-based environment to a digital environment. There are obviously huge benefits to going digital - saving [...]
A sale of goods is never just about a supplier selling goods to a consumer, and simply applying whatever terms they wish to the transaction. The Consumer Protection Act (CPA) applies to these transactions and provides consumers with a number [...]
We are often asked what legal disclosures does the law require us to include in our email disclaimer - the legal content often found in the footer (at the foot) of an email or on a website (also commonly referred [...]
Prize draws and promotional competitions are governed by various laws to try and stop them from being abused or rigged. We help you by providing a checklist for you to follow when running a promotional competition as a way to [...]
Does the Protection of Personal Information Act (POPI) protect consumers? Consumers in South Africa are currently protected by the Consumer Protection Act. Will POPI add to those protections? How does POPI protect consumers? We frequently get asked questions about this, [...]
