When can a consumer get a Consumer Protection Act refund in South Africa? Do you need a returns policy? In this article, we look at when a consumer can return goods and explain how we can help suppliers of goods [...]
Have you received a letter with the subject line "Compulsory Participation in the Consumer Goods and Services Ombud" from Trifecta Capital acting on behalf of the Consumer Goods and Services Ombud? Did the letter tell you that you have to [...]
It looks like in the future courts will decide what a contract means based on what an ordinary reader understands it to mean, rather than by following the traditional laws and rules of interpretation. Article about interpretation Malcolm Wallis recently [...]
Many organisations are taking processes and looking to see how they can do them electronically and automatically. Putting digital first or moving from a paper-based environment to a digital environment. There are obviously huge benefits to going digital - saving [...]
A sale of goods is never just about a supplier selling goods to a consumer, and simply applying whatever terms they wish to the transaction. The Consumer Protection Act (CPA) applies to these transactions and provides consumers with a number [...]
If you are marketer or brand activator who uses promotional competitions or prize draws as a way of promoting in South Africa, you need to comply with the Consumer Protection Act (CPA) requirements in section 36 and Regulation 11. We [...]
The Consumer Protection Act came into force on 31 March 2011! Do you comply? The President of South Africa signed the Consumer Protection Act on 24 April 2009 and it was published in the government gazette on 29 April 2009. [...]
They are everywhere - freebies, added benefits and loyalty schemes. Loyalty programmes, credits and schemes incentivise consumers to stay loyal to certain brands, retail outlets, airlines, banks, cellular providers and many other suppliers of goods and services. As a consumer, [...]
We are often asked what legal disclosures does the law require us to include in our email disclaimer - the legal content often found in the footer (at the foot) of an email or on a website (also commonly referred [...]
Prize draws and promotional competitions are governed by various laws to try and stop them from being abused or rigged. We help you by providing a checklist for you to follow when running a promotional competition as a way to [...]
Does the Protection of Personal Information Act (POPI) protect consumers? Consumers in South Africa are currently protected by the Consumer Protection Act. Will POPI add to those protections? How does POPI protect consumers? We frequently get asked questions about this, [...]
We first wrote about email marketing, spam email, and the law in August 2003 and the law in 2013 relating to spam has changed a lot over the last 10 years. So has people's concept of what spam is. Both [...]
