When can a consumer get a Consumer Protection Act refund in South Africa? Do you need a returns policy? In this article, we look at when a consumer can return goods and explain how we can help suppliers of goods [...]
Many organisations are taking processes and looking to see how they can do them electronically and automatically. Putting digital first or moving from a paper-based environment to a digital environment. There are obviously huge benefits to going digital - saving [...]
The Electronic Communications and Transactions Amendment Bill 2012 (ECT Amendment Bill) has been published. A General Notice was published in the Government Gazette notifying people that the Minister of Communications intends to amend the Electronic Communications and Transactions Act (ECT Act). Deadline [...]
I have recently been negotiating some complex IT contracts for a client and again witnessed the disconnect between the IT vendor and its customer. I was reminded how often this leads to legal problems, difficulties, and disputes. What follows is [...]
People often ask me whether they need the original signed version of an agreement that they sign as a party to the agreement. The usual situation This is often the situation. You email a written agreement to someone with whom [...]
The law requires that certain information appears on your website. Section 43(1) of the Electronic Communications and Transactions Act (ECT Act) is the relevant legislation. Very few websites comply with this section despite it being applicable to most web sites. [...]
We often get asked to review a document which looks like a contract and contains legalistic words, but, on closer analysis, is not one. What is a contract? A contract is an agreement between two or more people or organisations [...]
SMS is "the one form of communication that many people are tethered to 24/7. Which helps explain why, at a time when in-boxes fill with hundreds of never-opened email messages from direct marketers, 97 percent of all SMS marketing messages [...]
Creating the perfect legal agreement in terms of law is not always the sought after or perfect solution. When drafting an agreement, what is most critical for me is that the person drafting the agreement gets a solid grasp of [...]
Many people have heard the term certification authority or "CA", but are not exactly clear on what it means or what a CA does. In information security and cyberspace, certainty over the identification and authentication of the parties to a [...]
We told you previously that the Consumer Protection Act 68 of 2008 (CPA) has been signed into law and will become operative on 24 October 2010. The CPA will give consumers lots of rights and protection where in the past [...]
We recently told you that Electronic Debit Order Authorisations are possible. But I bet you are still using a paper authorisation form for your clients to sign in pen and ink. Why? Technology is there to help you with your [...]
