What happens when a retailer displays the wrong price? Let’s say, for example, the price displayed for a cell phone is R120 when it should be R1,200. The consumer sees R120 and thinks “Great, that is a good deal!” and [...]
On 23 October 2012 Justice Dhaya Pillay handed down a judgment in the Durban High Court, which might prove to be a victory in the war against legalese and unfair contract terms. One of the biggest questions was whether Mr [...]
We are running a workshop on the impact of the CPA on your customer relationship management. Join us in Johannesburg on 29 November 2012 to find out how we can help you implement an effective CPA strategy for CRM. Do [...]
Does the CPA cover you if you bought a house through an estate agent? Do you have all the rights and warranties that are contained in the new Consumer Protection Act or have you been lulled into a false sense of security that you are protected, when the facts show the opposite? Here we take a look at what the CPA says, if you are protected and if you have recourse to all the protection measures that the Act gives consumers who buy goods and services every day.
The Consumer Protection Act (CPA) does NOT apply to all lease agreements (or rental agreements). This is really important to know because the Consumer Protection Act has a big influence on the lease and changes the legal position between the landlord and tenant significantly. If [...]
If you sell defective goods or products, you may be responsible for the harm anyone suffers. This is called product liability. You might have to pay for all of it, even if it was not your fault. You cannot limit this [...]
"Grey" goods or parallel imports are goods that have been imported into a country through unofficial or unauthorized distribution channels. Grey goods are not illegal. But because they have not been imported through official channels, if the good breaks, the [...]
Have you been presented with an unfair agreement (like an IT Contract or a commercial lease agreement) to sign by a vendor, service provider or landlord? For example, when you license software, procure cloud storage, buy hardware, rent premises, rent [...]
On 23 September 2010, the Minister of Trade and Industry officially postponed the general effective date (the date that the Act will come into effect) of the Consumer Protection Act from 24 October 2010 to 31 March 2011. This was [...]
We told you previously that the Consumer Protection Act 68 of 2008 (CPA) has been signed into law and will become operative on 24 October 2010. The CPA will give consumers lots of rights and protection where in the past [...]
On 10 June 2008 an article in Finance Week titled "Apple retailers feeling rotten" focused on an uproar by 9 technology retailers over a print ad campaign run by the Core Group naming them as "grey" importers of Apple hardware. [...]
