Consumer Protection

This is the law relating to the protection of the consumers and consumer rights. Consumer protection law that includes the Consumer Protection Act (CPA) and before that the Consumer Protection Bill. Many people incorrectly refer to it as the Consumer Act.

As a corporate law firm, Michalsons focusses on helping organisations and businesses comply with the CPA, by reviewing or drafting terms, legal notices, returns policies and other services. In this way we ensure that businesses and organisations enhance their relationship with the customers by ensuring transparency and clarity.

We can also advise how the provisions of the CPA interact with the the provisions of the Electronic Communications and Transactions Act (ECTA).

Michalsons recommends that consumers in need of protection follow these steps., particularly when they are concerned with how they have been treated or should they wish to return goods.

You can read our advice, or about the products or services we offer related to the Consumer Protection Act in the area below:

When a Retailer displays the Wrong Price

What happens when a retailer displays the wrong price? Let’s say, for example, the price displayed for a cell phone is R120 when it should be R1,200. The consumer sees R120 and thinks “Great, that is a good deal!” and [...]

By |2022-12-20T16:48:10+02:00January 12th, 2016|Categories: Consumer Protection|Tags: , |
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Does the CPA apply to the Private Sale of a house?

Does the CPA cover you if you bought a house through an estate agent? Do you have all the rights and warranties that are contained in the new Consumer Protection Act or have you been lulled into a false sense of security that you are protected, when the facts show the opposite? Here we take a look at what the CPA says, if you are protected and if you have recourse to all the protection measures that the Act gives consumers who buy goods and services every day.

By |2022-11-15T20:24:30+02:00May 14th, 2012|Categories: Consumer Protection|Tags: , , |
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The Consumer Protection Act does NOT apply to all Lease Agreements

The Consumer Protection Act (CPA) does NOT apply to all lease agreements (or rental agreements). This is really important to know because the Consumer Protection Act has a big influence on the lease and changes the legal position between the landlord and tenant significantly. If [...]

By |2022-11-29T14:50:36+02:00November 25th, 2011|Categories: Consumer Protection|Tags: , , , , , |
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When the CPA applies to some customers, but not others

When asked to convert legal documents to ensure that they are compliant with the Consumer Protection Act (CPA) and its regulations sometimes a difficult situation arises: what happens if the CPA would only apply to some of your customers, but [...]

By |2022-12-20T16:28:27+02:00May 28th, 2011|Categories: Consumer Protection|Tags: , , |
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Trade descriptions in terms of the New CPA Regulations

In terms of 6 (1) In order to assist consumers in making informed decisions or choices, for purposes of subsections, the importation into or the sale in South Africa of certain goods are prohibited, unless it contain a conspicuous plain language trade description stating certain required information

By |2019-08-20T16:10:11+02:00May 26th, 2011|Categories: Consumer Protection|
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"Grey" Goods under the Consumer Protection Act

"Grey" goods or parallel imports are goods that have been imported into a country through unofficial or unauthorized distribution channels. Grey goods are not illegal. But because they have not been imported through official channels, if the good breaks, the [...]

By |2022-12-08T15:43:45+02:00February 21st, 2011|Categories: Consumer Protection|Tags: , , |
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Franchises and the CPA – who’s who in the zoo

If you have a franchise or thinking about entering into one, it is essential to know your rights and obligations in terms of the CPA. Here is a brief overview of the main requirements and definitions in terms of the Act.

By |2022-12-08T15:13:02+02:00February 10th, 2011|Categories: Consumer Protection|Tags: , , , , |
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CPA and the Health and Safety Industry

As many writers have said before, the Consumer Protection Act (CPA) is a far-reaching piece of legislation in that it applies to all transactions where goods and services are provided to consumers.  The health and safety industry will be greatly [...]

By |2022-12-14T09:44:28+02:00February 1st, 2011|Categories: Consumer Protection|Tags: , , |
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