Consumer Protection Act (CPA) and the law in South Africa

//Consumer Protection Act (CPA) and the law in South Africa
Consumer Protection Act (CPA) and the law in South Africa2019-04-29T16:48:11+02:00
  • Consumer Protection Act, Bundling under the Consumer Protection Act

Do you comply with the Consumer Protection Act (CPA)? Are you addressing the risks related to the Consumer Protection Act (CPA)? We offer the following Consumer Protection Act services in line with our view that compliance is a process. Each step leads to the next. If you are a consumer in need of protection, click here.

Awareness of the CPA (Step 1)

Be aware of the issues and applicable law. We can help you to be aware of and learn about consumer protection and the law that requires it. We do this by:

  1. Conducting practical workshops, seminars or training
  2. Providing online legal advice on consumer protection on this web site.
  3. Providing you with a book called The Consumer Protection Act Made Easy. The book will give you the background information that you need to know. It will reduce your overall cost of compliance.

We make you aware by applying our experience and knowledge to your specific circumstances.

Assessment (Step 2)

Assess, determine the gap, and find solutions. We can conduct a Consumer Protection Act readiness assessment to determine whether your organisation is ready for the Consumer Protection Act. It will be conducted by an experienced attorney (or a team of attorneys or other CPA consultants) with a detailed cross-departmental report and recommendations. You will receive a detailed report that states specially how ready your specific organisation is. It will customised for your specific circumstances.

We offer the following types of assessments:

  1. Readiness desktop analysis with informed officer (2-3 hours)
  2. Detailed assessment after interview with each section head
  3. Full role accountability mapping exercise incl. individual employees

Implement solutions (Step 3)

We can help you implement various solutions.  For example, we can:

  1. Review your documents to ensure that they comply with the Consumer Protection Act.
  2. Convert your legal documents into plain language.
  3. Make sure your promotional competitions comply with the Consumer Protection Act.
  4. Train your managers and people who actually deal with your customers on the CPA.
  5. Tell you what happens when a retailer displays the wrong price.

Review (Step 4)

We support you to review your situation on an ongoing basis and ensure that you continue to comply.

Our Experience

We have gathered a lot of knowledge and advised a number of small to large organisations. 

  • We have assessed the legal issues and investigated the impact of the CPA on various banks and financial institutions by conducting workshops.
  • We helped large institutions comply with the plain language requirements in the CPA by running major plain-language reviews of their contracts.
  • We empower our clients by providing easy to understand policies and agreements;
  • We have provided clarity and legal certainty by researching and drafting legal opinions on consumer protection law issues;
  • We have assessed the impact of the CPA on organisations, mapped their activities, provided a detailed thirty page opinion, and ran workshops.

We have a more comprehensive list of the matters we have worked on that is available on request.

Our Clients

Our clients are situated all over the globe and include marketers, retailers, financial institutions, high-tech health care messaging service, insurers, health care providers, industry bodies, directory providers, and many others.

How you Benefit

Our consumer protection services will help you to:

  • Raise your awareness about consumer protection law by identifying the sections of the Consumer Protection Act that are relevant to you and determining their impact;
  • Fast track your consumer protection compliance efforts by prioritising the activities that are critical to your business;
  • Get clarity on where you are and where you need to be by asking us to do a gap analysis;
  • Find solutions to fill gaps in your compliance by asking us to help you determine what solutions you need; and
  • Determine if you need to pay the levy from the Consumer Goods and Services Ombud by asking us to help you.

Through our consumer protection services you either get assurance that you comply or we help you to find solutions to ensure that you comply. We will also point you to material that you can read to get up to speed.

Get a proposal from us

For more information or a proposal, about how we can help you to comply with the CPA please email us.

  • Protect people from harm by protecting their personal data that your organisation processes.
  • Comply with the data protection laws that your organisation must comply with by putting the necessary controls in place.
  • Reduce the risks of non-compliance (like damage to your brand and losing the trust of your customers) by focusing your efforts.
  • Reduce your overall cost of compliance by doing it yourself (with our guidance) and embedding a culture of data protection in your organisation.
  • Fast track your efforts by accessing deep knowledge, expertise and experience.
  • Ensure everything is privileged from authorities by engaging with Michalsons who are independent professional legal advisers.


If you are interested, please complete the form on the right or enquire now. We will contact you to find out more about your requirements and give you a quote.