Looking for a Consumer Protection Act workshop to help you comply with the Consumer Protection Act (CPA)? The CPA has been law in South Africa for some time. We now have a good understanding of the practical impact on organisations. It has had a big impact in some areas, and not such a big impact in others. The question is what are the practical things that you should have done (or must do) to protect consumers.

Attend a presentation, seminar, workshop, or executive briefing presented by an expert with practical experience. We also offer an eCourse on this topic. 


  • Understand how consumer protection impacts your organisation and its business
  • Be aware of the risks
  • Get an overview of consumer protection laws
  • Fast track your consumer protection compliance efforts
  • Prioritise your next steps
  • Become sufficiently familiar with the general content of consumer protection laws to discharge your duties
  • Understand the context of consumer protection laws and how they interact
  • Be aware of the challenges and the opportunities

What do we cover?

  • What does the CPA cover? We will go through the entire Act with you.
  • Why consumer protection matters – the top risks for organisations and individuals
  • What must an organisation comply with?
  • Who is responsible?
  • An overview of related laws, rules, codes and standards
  • Overview of the Consumer Protection Act:
    • What is it and what is the current status? What are the time lines?
    • A heads up
    • Important definitions
  • Implementing an effective compliance program
    • The questions you should be asking
    • Finding answers
    • The documents that will be affected
  • How will the CPA affect organisations? What is going to have the biggest impact? Some practical implications:
  • Take Home points and Action items

Who should attend and why?

Business people and managers – not consumers.

  • Directors (executive and non-executive, CEOs and FDs) – to discharge their legal duties and direct the course of the organisation
  • CAEs, auditors and assurance providers (internal and external) – to audit and provide assurance
  • CROs and Risk Managers – to manage risks
  • Compliance officers – to effectively comply with consumer protection laws
  • Legal advisors (corporate lawyers or in-house lawyers) – to provide good legal advice on consumer protection issues

Who is the presenter?

One of the practical attorneys from Michalsons. We will pick the best attorney to present depending on the type of course, the date, the specific issues and the audience.

Types of courses?

We provide this course in different formats. Public and private sessions for 45 minutes, half a day or a full day. We also provide it in the format of an eCourse, which you can do over the Internet at a time that is convenient for you. Enquire for details.


If you are interested, please complete the form on the right or enquire now. We will contact you to find out more about your requirements and give you a quote.


We are happy to hold the event at your venue. If you want a personal in-house session at your offices, please contact us and we will send you a quote.