Do you need and what is an Access to Information Manual? The Promotion of Access to Information Act (PAIA) says that public and private bodies (this includes sole proprietors!) need to create a ‘manual’ that contains, amongst other things:

  • The postal and street address, phone and fax number and, if available, e-mail address of the head of the body.
  • A description of, and how to obtain access to, a guide on how to use the Act to get information from bodies.
  • What records are available to an interested party without having to request access in terms of PAIA.
  • A description of the records of the body, which are available in accordance with any other legislation.
  • How to request records from the body in terms of the Act.
  • Various information related to the Protection of Personal Information Act.
  • Such other information as may be prescribed by the Minister.

If you already have a manual, we can review it to check that it complies with the latest law. If yours was drafted before September 2013, it needs to be reviewed and updated. It will also need to be updated to comply with POPI.

Are you exempted?

Many people are exempt from having to have a manual

Certain private bodies are exempted – mostly small to medium sized entities. The exemption is extended and the thresholds changed every few years. So far it has been extended in 2006, 2012 and 2016.

How to determine whether you are exempt

  • If you are in any of the industries listed in the “Industry” column AND you have 50 or more employees, then you need to compile a manual.
  • If you are in any of the industries listed in the “Industry” column AND your ANNUAL TURNOVER  is equal to or more than amount in your respective industries “Threshold Turnover” column, then you need to compile a manual.
  • If both of the above apply, then you need to compile a manual.
  • If none of the above apply, then you do not need to compile a manual

The thresholds that applied up until 31 December 2015

Industry Turnover Threshold
Agriculture R 2 million
Mining and Quarrying R 7 million
Manufacturing R 10 million
Electricity, Gas and Water R 10 million
Construction R 5 million
Retail and Motor Trade and Repair Services R 15 million
Wholesale Trade, Commercial Agents and Allied Services R 25 million
Catering, Accommodation and other Trade R 5 million
Transport Storage and Communications R 10 million
Finance and Business Services R 10 million
Community, Special and Personal Services R 5 million


What must you do with your Access to Information Manual?

Your manual needs to be available on your website (if it has one) and you must submit it to the South African Human Rights Council. You can either submit it electronically to or post it to them.

Why do it?

It is a criminal offence not to submit a PAIA manual if you are required to do so, and you could face some hefty fines if you do not comply. Currently, the SAHRC is not issuing fines for non-compliance, but whether this will remain the case is unknown.

Drafting your Access to Information Manual

If you need to compile a manual, we can assist you in getting it right.


If you are interested, please complete the form on the right or enquire now. We will contact you to find out more about your requirements and give you a quote.