Do you want to lodge a PAIA complaint or POPIA complaint with the Information Regulator in South Africa? Has someone infringed your privacy or failed to give you access to information? In this article, we’ll help you know how to lodge a complaint with the regulator. This article is for data subjects – the person to whom the information relates.
The Information Regulator will take action on your behalf
Any person can lodge a complaint but it must be in writing and you must do it in the prescribed manner. It is a very effective method because the regulator will take action, which means you don’t need to.
It is not for responsible parties looking at being efficient at resolving data protection complaints. It is also not for responsible parties wanting to know the POPIA rules of procedure for complaints. Before submitting a complaint, try to first sort out the issue with the relevant organisation.
How to file a POPIA complaint with the regulator
How to lodge a PAIA complaint in South Africa
Other actions you can take
You can take various other actions if your information rights are infringed.