Does your Email Disclaimer comply with the Law?

//Does your Email Disclaimer comply with the Law?

Your company almost certainly has an email disclaimer. Often it is a huge block of text that appears at the bottom of an email, which nobody reads and just clutters up everyone’s inbox. Other times it is incorporated by reference into the email and it sits forgotten on the company website somewhere. You probably haven’t thought about it in a while. Well, it is time you did.

Why? You might ask. Well, consider how many emails your staff send every day. The email footer, email signature and email disclaimer that is appended to every one of those emails is seen by a lot of people – prospects, customers and regulators. It is not hidden away; it is in people’s view all day, every day. It could damage your reputation or your brand. A bad email disclaimer creates a bad impression of your organisation every time an email is sent, which is hundreds of times a day. Not good.

Questions about your Email Disclaimer

  • Does it disclose the corporate and other info the law requires me to disclose?
  • Does it comply with the other laws that apply to email?
  • Is it binding on recipients?
  • If it sits on a webpage, is it incorporated into the message correctly?
  • Does it cover the issues it should?
  • Is it in plain language?  Many laws now require them to be in plain language.
  • Does it apply just to email? What about other communications, like SMSs, tweets, Facebook and other posts?
  • Does it protect the personal information in them as required by POPI? Private or confidential messages are the personal information of the sender.

We can answer these questions for you and provide you with a quick and cost-effective solution. We are experts in and have recent experience with email and other message disclaimers.

How to check your Email Disclaimer

Simply send us an email entitled Review my Disclaimer. We’ll:

  1. Quickly review your existing disclaimer,
  2. Give you a short report back stating whether your disclaimer is fine, fixable, or beyond repair, and
  3. Give you a quote (if necessary) of what we will do to fix it (which might be to provide you with a new one) and what our fee will be.

You can then decide whether to give us the go ahead or not. If yes, we’ll fix your disclaimer. Solution found. Simply send us an email.

By | 2017-11-17T07:32:01+00:00 July 21st, 2014|Categories: Email Law|Tags: , |