Michalsons is committed to service excellence and quality of work. We aim to do great work. We want you to receive value from our services and to be a happy client. If:
- our work has fallen short and was not at a standard you expected,
- we misunderstood your requirements, or your expectations were not met,
- we billed you for something that you did not think was billable or were not expecting a bill for,
please email John Giles (our managing attorney) telling him what went wrong. He will consider it carefully and resolve it. We welcome your feedback and will definitely take it on board. All our attorneys are very happy to receive feedback and adjust accordingly.
Feedback is the food of champions
If you remain dissatisfied with our services, you may complain about us to the Legal Practice Council, the body that regulates attorneys.
You can also read more about how we work with you.