SLA

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IT support levels: Decoding 1st, 2nd & 3rd line IT support

In the fast-paced IT world, organisations rely heavily on IT support to ensure smooth operations and resolve technical issues promptly. However, not all IT support is the same. Different levels of support exist to cater to varying complexities of [...]

By |2024-08-26T21:50:16+02:00July 11th, 2023|Categories: Contracts|Tags: |
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Service Level Agreement or SLA

A service level agreement (or SLA) is a useful tool to manage the relationship between a service provider and their client. It is often for IT-related services that are being provided by an IT vendor to a customer. There is [...]

By |2022-12-22T10:34:45+02:00January 15th, 2015|Categories: Contracts|Tags: , , , , , |
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