Consumer Protection

/Consumer Protection

This is the law relating to the protection of the consumers and consumer rights. Consumer protection law that includes the Consumer Protection Act (CPA) and before that the Consumer Protection Bill. Many people incorrectly refer to it as the Consumer Act.

As a corporate law firm, Michalsons focusses on helping organisations and businesses comply with the CPA, by reviewing or drafting terms, legal notices, returns policies and other services. In this way we ensure that businesses and organisations enhance their relationship with the customers by ensuring transparency and clarity.

We can also advise how the provisions of the CPA interact with the the provisions of the Electronic Communications and Transactions Act (ECTA).

Michalsons recommends that consumers in need of protection follow these steps., particularly when they are concerned with how they have been treated or should they wish to return goods.

You can read our advice, or about the products or services we offer related to the Consumer Protection Act in the area below:

A Sale of Goods under the CPA

A sale of goods is never just about a supplier selling goods to a consumer, and simply applying whatever terms they wish to the transaction. The Consumer Protection Act (CPA) applies to these transactions and provides consumers with a number [...]

By |2019-06-27T11:00:26+02:00November 22nd, 2017|Categories: Consumer Protection|Tags: , , , |

Rental Housing Amendment Act brings changes

The Rental Housing Amendment Act 35 of 2014 is the latest amendment to the Rental Housing Act 50 of 1999. The Amendment Act introduces various changes that will impact the relationship between tenants and landlords. Many people do not realise the impact the [...]

By |2019-06-27T13:47:42+02:00January 13th, 2017|Categories: Consumer Protection|Tags: , , |

Return of Goods under the Consumer Protection Act in South Africa

When can a consumer return goods under the Consumer Protection Act (CPA) in South Africa? In this article, we look at when a consumer can return goods and explain how we can help suppliers of goods or services (for example [...]

By |2017-12-07T07:01:21+02:00July 14th, 2016|Categories: Consumer Protection|Tags: , , , , |

When a Retailer displays the Wrong Price

What happens when a retailer displays the wrong price? Let’s say, for example, the price displayed for a cell phone is R120 when it should be R1,200. The consumer sees R120 and thinks “Great, that is a good deal!” and [...]

By |2019-07-04T11:33:14+02:00January 12th, 2016|Categories: Consumer Protection|Tags: , |

New Levy on Consumer Businesses

Have you received a letter with the subject line "Compulsory Participation in the Consumer Goods and Services Ombud" from Trifecta Capital acting on behalf of the Consumer Goods and Services Ombud? Did the letter tell you that you have to pay a [...]

By |2019-07-04T11:59:46+02:00November 13th, 2015|Categories: Consumer Protection|Tags: , , |

The Consumer Protection Act – a heads up

The Consumer Protection Act came into force on 31 March 2011! Do you comply? The President of South Africa signed the Consumer Protection Act on 24 April 2009 and it was published in the government gazette on 29 April 2009. [...]

By |2017-12-07T07:01:32+02:00August 28th, 2014|Categories: Consumer Protection|Tags: , , |

Loyalty programmes and the law

They are everywhere - freebies, added benefits and loyalty schemes. Loyalty programmes, credits and schemes incentivise consumers to stay loyal to certain brands, retail outlets, airlines, banks, cellular providers and many other suppliers of goods and services. As a consumer, [...]

By |2018-08-01T14:17:10+02:00June 25th, 2014|Categories: Consumer Protection|Tags: , , , |

Does the CPA apply to the Private Sale of a house?

Does the CPA cover you if you bought a house through an estate agent? Do you have all the rights and warranties that are contained in the new Consumer Protection Act or have you been lulled into a false sense of security that you are protected, when the facts show the opposite? Here we take a look at what the CPA says, if you are protected and if you have recourse to all the protection measures that the Act gives consumers who buy goods and services every day.

By |2019-07-31T09:47:05+02:00May 14th, 2012|Categories: Consumer Protection|Tags: , , |