Consumer Protection

/Consumer Protection

The law relating to the protection of the consumers and consumer rights. Consumer protection law that includes the Consumer Protection Act and before that the Consumer Protection Bill. Many people incorrectly refer to it as the Consumer Act. You can read our advice, or about the products or services we offer related to this focus area below:

Return of Goods under the Consumer Protection Act in South Africa

When can a consumer return goods under the Consumer Protection Act (CPA) in South Africa. There are a number of sections in the Consumer Protection Act that allow goods to be returned, but what is important to note, is that there [...]

By | July 14th, 2016|Categories: Consumer Protection|Tags: , , , , |

When a Retailer displays the Wrong Price

What happens when a retailer displays the wrong price? Let’s say, for example, the price displayed for a cell phone is R120 when it should be R1,200. The consumer sees R120 and thinks “Great, that is a good deal!” and [...]

By | January 12th, 2016|Categories: Consumer Protection|Tags: , |

New Levy on Consumer Businesses

Have you received a letter with the subject line "Compulsory Participation in the Consumer Goods and Services Ombud" from Trifecta Capital acting on behalf of the Consumer Goods and Services Ombud? Did the letter tell you that you have to pay a [...]

By | November 13th, 2015|Categories: Consumer Protection|Tags: , , |

Can a prepaid video store contract expire?

Yes, the contract can expire, but there are restrictions. Some video stores enable people to take out a contract where they pay in advance for a certain amount of credits which the person can use to rent movies. The question [...]

By | August 23rd, 2015|Categories: Consumer Protection|

The Consumer Protection Act – a heads up

The Consumer Protection Act came into force on 31 March 2011! Do you comply? The President of South Africa signed the Consumer Protection Act on 24 April 2009 and it was published in the government gazette on 29 April 2009. [...]

By | August 28th, 2014|Categories: Consumer Protection|Tags: , , |

Loyalty Programmes and the Law

They are everywhere - freebies, added benefits and loyalty schemes. Loyalty programmes, credits and schemes incentivise consumers to stay loyal to certain brands, retail outlets, airlines, banks, cellular providers and many other suppliers of goods and services. As a consumer, chances [...]

By | June 25th, 2014|Categories: Consumer Protection|Tags: , , , |

Voetstoots gets the Boot?

Is a voetstoots clause still valid and enforceable? The Consumer Protection Act that came into effect on 1 April 2011 has many consumers jumping for joy and many more businesses screaming from the rooftops. The effect of the Consumer Protection [...]

By | September 10th, 2012|Categories: Consumer Protection|Tags: , |

Does the CPA apply to the Private Sale of a house?

Does the CPA cover you if you bought a house through an estate agent? Do you have all the rights and warranties that are contained in the new Consumer Protection Act or have you been lulled into a false sense of security that you are protected, when the facts show the opposite? Here we take a look at what the CPA says, if you are protected and if you have recourse to all the protection measures that the Act gives consumers who buy goods and services every day.

By | May 14th, 2012|Categories: Consumer Protection|Tags: , , |

The Consumer Protection Act does NOT apply to all Lease Agreements

The Consumer Protection Act (CPA) does NOT apply to all lease agreements (or rental agreements). This is really important to know because the Consumer Protection Act has a big influence on the lease and changes the legal position between the landlord and tenant significantly. If [...]

By | November 25th, 2011|Categories: Consumer Protection|Tags: , , , , , |

New Laws in South Africa in 2011

2011 has been a very eventful year from a legal perspective. The law has changed radically and there are a new set of rules that apply to business and the commercial world. Many people are feeling overwhelmed, so if you [...]

By | October 17th, 2011|Categories: Company Law, Consumer Protection|Tags: |