You can outsource some actions to us so that we comply for you. We have various data protection solutions (which we tailor for your specific requirements) to help you comply with global data protection laws, especially the GDPR and the POPI Act. Below are the actions we can take for you to help you protect personal information and therefore protect people from harm.

  1. If you are interested, please enquire and we can either quote you a fixed price for one or more of them, work on a time and materials basis or agree a retainer.
  2. If you’d rather comply yourself (for example by attending a workshop) or comply with our guidance, you can read more about these alternative options.

We can’t implement all the necessary action items – in fact, we only perform about 15% of them. Many of them you have to do yourself entirely and many are provided by other service providers. Remember that the responsibility to comply wit the law remains with you – we simply perform some of the actions to help you achieve compliance.

Projects

  • Run practical and effective compliance projects by getting assistance from Michalsons on GDPR compliance projects or POPI compliance projects.

Legal Guides

  • Know what data protection laws apply to you by getting a list of them from Michalsons.
  • Be able to apply data protection law to your organisation by getting the Michalsons Privacy Legal Framework, which is all the aspects of our IT Legal Framework that are relevant to privacy and the protection of personal information
  • Know what you need to comply with by asking Michalsons to determine the overlap between data protection and other laws that apply to your organisation and the overlap between different data protection laws. This will help you to find the overlap between your various compliance projects (like GDPR, POPI, TCF or PCI) and work out if you can kill many birds with one stone.
  • Limit the use and disclosure of your confidential information by getting Non-Disclosure Agreement (NDA) or Confidentiality Agreement templates from Michalsons.

Private workshops

  • Delve into particular issues relevant to your particular organisation to extract the areas you need to pay attention to by getting Michalsons to facilitate a private workshop in your office.

Assessments

Opinions or Interpretations

  • Reach clarity on an issue or interpretation of the law by getting Michalsons’ expert practical legal advice or opinion on various issues, especially around cross-border data flow issues, cloud computing, legitimate interests, and the application of laws.

Information Security

Incident Response (Data Breaches)

  • Respond to data breaches lawfully and effectively by getting advice from Michalsons, asking Michalsons to be your breach coach or formulate, draft or revise your Incident Response Policy and procedures.  

Codes of Conduct

  • Shape your Industry by asking Michalsons to make representations to your industry body or draft or comment on a Code of Conduct.

Map Activites and Identify Action Items

  • Map the processing of personal information in your activities by asking Michalsons to do it for you.
  • Know who is responsible in law by asking Michalsons to do a responsible party assessment for any activity where it is unclear whether you are the responsible party or the operator.
  • Identify action items and assign responsibility by getting a tailored list of action items from Michalsons.
  • Check whether your sharing of personal information with others (excluding operators) is lawful to find the gaps where you are not processing lawfully and identify implementation action items.

Governance and Responsibility

  • Ensure your board is aware of their responsibilities and executive buy-in (and budget approval) by asking Michalsons to give a board presentation or executive briefing.
  • Ensure good governance of data protection by asking Michalsons to create the right governance model.
  • Record your privacy compliance strategy by workshopping it with Michalsons and recording it in writing.
  • Appoint your Data Protection Officer (or Information Officer) properly by getting a job specification or letter of appointment from Michalsons.

Risk Governance

  • Govern your risk by asking Michalsons to do a data protection legal risk assessment on your organisation or a particular activity or offering.
  • Get the right insurance by comparing the options.
  • Identify your regulatory hot buttons and identify where to focus by asking Michalsons to analyse the various decisions of courts and information commissioners across the world focusing on where companies have been penalised with a view to identifying risk trends which are then used to give an indication of where companies should be focusing their efforts.

Data Subject participation (servicing)

  • Deal with requests from data subjects to access or verify their information effectively by asking Michalsons to draft a data subject request process document to help you.

Access to Information and Disclosures

  • Enable people to access information in accordance with your legal obligations by asking Michalsons to draft or review your Access to Information Manual (or PAIA Manual).

HR and Employees

  • Train the people who process personal information (on what is privacy, and how to implement it, how to react to certain events, etc) by doing in-person training or online training.
  • Protect the privacy of employees by asking Michalsons to draft an internal privacy policy for employees.
  • Know how to deal with specific circumstances (like confirmations, recruitment) by getting an Employment Practices Code from Michalsons.

Customers

  • Educate our customers about data protection and how it impacts your offerings by drafting a branded guide.
  • Help victims of identity theft by referring the to ways to rehabilitate their identity and protect themselves.
  • Review all your customer-facing documents (like application forms, agreements, and disclosures) for compliance. Doing this early makes sense because you want to build trust with our customers and be seen to comply.
  • Clearly articulate how you respect people’s privacy by asking Michalsons to draft a Privacy Policy for you or reviewing your existing Privacy Policy.
  • Deal with enquiries and complaints effectively by asking Michalsons to draft (or review) standard responses to customers and prospects that comply with the law.
  • Notify your data subjects about your processing by asking Michalsons to draft a data protection or privacy notice to notify data subjects of the processing of their personal information.
  • Develop a strategy around building trust with customers, including the use of privacy seals.
  • Prepare appropriate contract clauses and templates – the law requires that certain terms be included in certain agreements

Processors or Operators (third party processing)

  • Manage your relationships with the people for whom you process personal information (otherwise know as controllers or responsible parties) and the people who process your personal information (otherwise know as processors or operators).
  • Prepare appropriate contract clauses – certain terms must be included in certain agreements.

Collection of personal information

Records Management, including record retention

  • Manage your records lawfully by getting our advice.

Marketing (including direct marketing and electronic communications)

Monitoring

  • Ensure you don’t infringe someone’s privacy whilst you monitor their communications, location or movements by asking Michalsons to formulate, draft or revise your Monitoring Policy.

Cross-border transfers and Cloud Computing

  • Lawfully transfer of personal information across borders – for example from the EU to other countries or from one country to another – by getting our advice or opinion.
  • Comply with the law whilst using cloud computing by getting advice from Michalsons.

Product Development and Applications

  • Determine whether your customer (or user) is lawfully processing personal information when they use your product by asking Michalsons to assess your product.
  • Include privacy by design into your applications, products or services by getting input from Michalsons whilst you are preparing application specifications (i.e. from day-one of the development of a new application to ensure that privacy needs are address properly, i.e. the Privacy by Design concept).
  • Ensure your application complies with the law by getting Michalsons to audit it.

Mergers & Acquisitions

  • Ensure you lawfully process personal information when merging or acquiring another entity by getting Michalsons assistance on obtaining permissions, combining different privacy practices and privacy cultures, transferring customer files, or the transfer of employee records.