Do you need a PAIA Manual? Do you want to draft one for your organisation? The Promotion of Access to Information Act (PAIA) requires all public and private bodies (unless they are exempt) in South Africa to have a PAIA Manual. Essentially the manual explains to people how they can get access to the records held by the body.

We have created a PAIA Manual template over a number of years that is tried and tested. We use this template to create a customised PAIA Manual specifically for you. There is actually quite a bit of tailoring that is required. One size does not fit all. You can do a cut and paste job from another organisation’s PAIA Manual, but it will not be suitable for you. How will you know what applies to you and what doesn’t? Most organisations’ manuals that you will find on the Internet are out-of-date and do not comply with the latest laws.

The more records you have as an organisation, the greater the task is to draft the PAIA Manual. Also, the more personal information you process, the greater the task.

If you do not have a manual, your information officer could be fined or imprisoned for a period not exceeding two years.

If you already have a manual, we can review it to check that it complies with the latest law. If yours was drafted before September 2013, it needs to be reviewed and updated.

How you benefit

  • Save time.
  • Establish a procedure for people to request information from you in a structured way.
  • Reduce your admin burden.
  • Build trust with your customers and stakeholders.
  • Project a good public image. Demonstrate that you comply with the law.
  • Avoid regulatory investigations and fines.

Who is a PAIA Manual suitable for?

All public and private bodies. Smaller organisations are exempt.

What you get?

The manual will be:

  • drafted in plain language so you can understand it
  • up-to-date with the latest law
  • relevant to your organisation
  • in editable format so you can make changes
  • well structured
  • comprehensive

We will answer your questions and ensure that you do it correctly.

What is the process?

  1. We will ask you various questions and gather the necessary information.
  2. We create the necessary document customised for you. You review and approve it.
  3. We send you a final version for use and we send one to the SAHRC.
  4. We help you to put a link to it on your website.


If you are interested, please complete the form on the right or enquire now. We will contact you to find out more about your requirements and give you a quote.

Considering that in future there is a much closer relationship between the PAIA Manual and a Privacy Policy, you might want us to draft a Privacy Policy for you at the same time. Outsource this task and get it done right.