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ISPs: when and when not to reveal information on your client
October 16, 2009 – 2:27 am by Jana Van ZylHosting companies and Internet Service Providers (ISPs) are often faced with the dilemma of being requested to reveal information about the identity or activities of their clients. The request may come from:
- a third party who alleges that a wrong has been done to him (or an attorney acting on his instructions) or
- a police officer investigating a matter after a complaint has been laid with the SAPS.
Whilst most ISPs would not want to be seen to obstruct an investigation of an alleged crime, the confidentiality and privacy principles that apply towards their clients must also be taken into consideration.
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