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E-mail archiving is often confused with backups.  The primary goal of backing up is the preservation of server-based data to protect against data loss from server related problems, whereas the primary goal of e-mail archiving is to protect records which the law, the company or best practice requires be retained.

There are several factors which influence e-mail archiving:

• Storage management: Many organisations impose mailbox size quotas in order to ensure a good compromise between e-mail server performance and usable mailbox sizes for end users. An e-mail archiving product that can automatically migrate information from an e-mail server to an archive (i) minimises the amount of online storage in e-mail servers meaning that server performance is maintained at high levels and (ii) users benefit from a mailbox of seemingly infinite size, since old messages are automatically migrated before their quota is reached.
• Knowledge management: Osterman Research have found that the typical e-mail user spends about one third of his or her day using some aspect of an e-mail system: sending and receiving e-mails, looking for attachments, creating or looking up contacts, managing tasks and so forth.  Coupled with the fact that e-mail systems have become the primary file transport mechanism and repository for most organisations, there is, therefore, an enormous quantity of information stored in e-mail systems that users can employ in doing their work.
• Disaster recovery:  Disasters can render an e-mail system inoperable.  While backup tapes are useful in
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