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Customer Agreement templates

Sunday, November 29th, 2009

How will they help you? The overall objective with your Customer Agreement is to sign-up customers fast and ensure that they are happy so that they: pay you quickly, want to do additional business with you, and refer you to others - resulting in more revenue and equity. This is achieved by effectively managing your ...

Email Usage Policy

Monday, November 23rd, 2009

How will it help you? It will protect the organisation in the following ways: reduce potential legal liability in respect of claims by employees or third parties; protect proprietary or confidential business information from unauthorised access or disclosure to third parties; prevent losses (e.g. of data and other proprietary information), errors, and mistakes educate employees ...

Types of Policies on Offer

Monday, November 23rd, 2009

Online Legal offers 2 types of policies: HR polices; and Information security policies. Both are a "species" of policy found within an organization. Others include Finance Policies and "IT Policies". At a high level, information security policies focus on managing and protecting data, whereas IT Policies generally tend to focus on the supporting processes ...

ISP Legal Procedures Framework

Tuesday, September 22nd, 2009

How will it help you? We have found that many Internet Service Providers (such as hosting companies and publishers) are often not sure what the correct legal procedure is to follow when certain events occur. Especially when law enforcement assistance is required from the South African Police Services (SAPS).  For example, ...

Competition Rules template

Monday, June 22nd, 2009

How will it help you? We recently wrote about the law relating to promotional competitions.  We provided a checklist for you to follow when running a promotional competition as a way to avoid legal problems, difficulties, and disputes.  You can read the full article here.   One of the items on the ...

Sponsorship Agreement template

Sunday, May 3rd, 2009

How will it help you? When a sponsor is going to sponsor an event or competition it is important that the rights and obligations of both parties are recorded in a written agreement.  Things like: How much will the sponsor pay?  When?  With or without VAT? What type of sponsorship is it?  What ...

Disciplinary Code of Conduct for Employees

Friday, February 20th, 2009

How will it help you? The main purpose of this Code is to fulfil its objects, which are: to engender a culture of care and mutual respect for oneself, fellow employees, work, teamwork, customers and other persons associated with the undertaking and the environment; to ensure that all employees are treated in a ...

Web site footers

Wednesday, October 15th, 2008

Terms, policies, disclaimers, rules and notices that appear on web sites are essentially agreements between the business who owns the web site and each user of the web site or customer. They will be binding if the business has done what is reasonably sufficient in order to bring the existence of ...

Online Store Templates

Wednesday, October 15th, 2008

How will it help you? Make money by ensuring that your customers have your trust and confidence - customers will only buy online if they trust you and your online store. Many consumers are still reluctant to buy online. Manage your risks. For example, what happens if one of your ...

CCTV and the cloakroom

Thursday, October 9th, 2008

Do you use CCTV cameras?  Are people aware that you are recording their every move?  You might be infringing their right to privacy! Whether or not a person is able to claim that an audio or visual recording is "private", will depend on whether: the person subjectively (from their point of ...