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Wednesday, December 16th, 2009
How is plain language defined in South African law? What is the standard that one should use to decide whether a document is in plain language? What is plain and understandable language?
Although reference to plain and understandable language is made in various pieces of legislation, only very few expand on ...
Posted in Consumer Protection, Guidance, Plain Language | No Comments »
Saturday, December 12th, 2009
What happens when the price displayed is wrong? For example, the price displayed for a cell phone is R120 when it should be R1,200. The consumer sees R120 and thinks "Great, that is a good deal!" and decides to buy it for R120. the consumer gets to the till and ...
Posted in Consumer Protection, Guidance | No Comments »
Friday, July 3rd, 2009
Many people view the Consumer Protection Act 68 of 2008 (CPA or "the Act") as the Bill of Rights for consumers - probably rightly so, as consumers will have ample rights in terms of the Act, once in operation. One of these rights is the Right to Choose as contemplated ...
Posted in Consumer Protection, Explanations, Goods or Services | 2 Comments »
Wednesday, July 1st, 2009
We told you previously that the Consumer Protection Act 68 of 2008 (CPA) has been signed into law and will become operative on 24 October 2010. The CPA will give consumers lots of rights and protection where in the past vendors could to a large extent decide how they wanted ...
Posted in Consumer Protection, FAQs, Goods or Services, eCommerce | No Comments »
Monday, June 22nd, 2009
How will it help you?
We recently wrote about the law relating to promotional competitions. We provided a checklist for you to follow when running a promotional competition as a way to avoid legal problems, difficulties, and disputes. You can read the full article here. One of the items on the ...
Posted in Agreement Templates, Consumer Protection, Documents, Marketing | 2 Comments »
Saturday, June 20th, 2009
Nowadays a customer email database is a very important asset to a business. Why has it become so popular? Simply because emails are cheap and easy to distribute. Direct marketers still phone people, but reaching people through email has become even more popular as it is more targeted. Email databases ...
Posted in Consumer Protection, Privacy | No Comments »
Monday, May 18th, 2009
The law relating to promotional competitions is currently a mess. Luckily, with the new Consumer Protection Act on its way this will no longer be the case and we will have some certainty. I look at the old position, the new position, adverts relating to promotional competitions and provide a ...
Posted in Checklists, Consumer Protection, Marketing, Opinions | No Comments »
Saturday, May 2nd, 2009
There are various laws that require the use of plain legal language. In this article we focus on legislation that requires plain language communications. In our experience, people either don't know or tend to ignore the plain language requirements when drafting documents. If any of the following legislation applies to ...
Posted in Consumer Protection, Guidance, Plain Language | No Comments »
Thursday, April 30th, 2009
The President of South African signed the Consumer Protection Act Act on 24 April 2009 and it was published in the government gazette on 29 April 2009. The official statement made by the Department of Trade and Industry is worth reading.
I attended a presentation on the Consumer Protection Act recently. ...
Posted in Alerts, Consumer Protection, Guides, Plain Language | 6 Comments »
Monday, April 20th, 2009
The South African parliament has gone into overdrive. It is creating law faster than ever before. I feel like I can't keep up - and I'm a lawyer. I feel overwhelmed. It takes a lot of time to read new laws and the cost of complying with them is often ...
Posted in Consumer Protection, IT Governance, Privacy | No Comments »
